Michigan Home Help phone numbers, and how to reach your county office

The short answerTo start Home Help for someone, the State's Home Help handbook says to call or visit the adult services unit at your local MDHHS office. The State's Hotlines page lists 1-800-979-4662 for Adult Home Help/Chore Services, and its Home Help page says caregivers can reach Provider Support Services at that number. The numbers below are copied from the State's own pages.

If you are looking for a phone number to start Home Help for a parent or spouse, this is the part that surprises people. The call goes to a local office, not a central line.

Find your county office

The State's county office page is at michigan.gov/mdhhs/inside-mdhhs/county-offices. Use the office for the county where your parent lives.

The State's Hotlines page is at michigan.gov/mdhhs/inside-mdhhs/hotlines. It lists phone numbers for many MDHHS services, including the ones below.

Home Help phone numbers, by what you need

These are copied from the State's Hotlines page and its Home Help page on October 13, 2026. The labels in quotes are the State's.

• To start Home Help for a parent or other relative: the adult services unit at the county MDHHS office where they live (see above). The State's handbook names this office as the place to call.
• "Adult Home Help/Chore Services": 1-800-979-4662. The State's Home Help page says caregivers can contact Provider Support Services at this number, or at providersupport@michigan.gov, for assistance. The Hotlines page also lists this number for "Adult Foster Care Payments".
• "TAX statements for Adult home help": 1-800-292-2550. The Hotlines page lists this number for tax statements. It is the same number the page lists for "Medicaid Provider Help".
• "Medicaid Customer Help": 1-800-642-3195. The Hotlines page notes this line takes Michigan calls only.
• Suspected abuse or neglect of an adult: 1-855-444-3911. The State lists this as its abuse and neglect reporting line, open any time, day or night. If someone is in danger right now, call 911.

Phone numbers and hours change. Check the State's Hotlines page before you call.

What to ask for

Ask for the adult services unit and say you are calling about Home Help. The State's handbook says you can also call your local MDHHS office to get the forms, or download them at michigan.gov/adultservices under Forms and Publications.

Who can make the referral

The State's client handbook says anyone can make a referral for Home Help services. So a daughter, a neighbor or a hospital social worker can start the conversation. The handbook says a referral can be made by phone, mail, fax or in person.

What to have ready

These are the items the State's handbook lists:

• The Adult Services Application, DHS-390, signed by the person or their legal guardian.
• The Medical Needs form, DHS-54A, completed by a medical professional the State lists. Our guide to the DHS-54A medical needs form explains who can sign it.
• Active Medicaid. The handbook says a person cannot be approved for Home Help without it.

About MI Bridges

For the Medicaid part, the State's handbook says you can apply online at michigan.gov/mibridges, or ask your local MDHHS office for a paper application. We did not find a State page that ties MI Bridges to the Home Help application itself. The Home Help application is the DHS-390 above.

What happens next, per the State

The State's handbook says MDHHS assigns the case to an adult services worker, who schedules a home visit. At the visit the worker does a comprehensive assessment, asking about physical condition and the tasks the person needs help with. The State's Home Help handbook for county offices says the worker meets with the client to decide which services are needed and how long each task takes.

The client handbook says the worker will tell you in writing within 45 calendar days whether you are approved or denied. For the full picture, read who qualifies for Home Help and how to apply.

Common questions

Is there one statewide Home Help phone number?

The State's Hotlines page lists 1-800-979-4662 for Adult Home Help/Chore Services. The State's Home Help page says caregivers can reach Provider Support Services at that number for assistance. To start Home Help for someone, the State's handbook says to call or visit the adult services unit at your local MDHHS office.

Does the person who needs care have to make the call?

No. The State's client handbook says anyone can make a referral for Home Help services. It can be made by phone, mail, fax or in person.

What do I ask for when I call?

Ask for the adult services unit, and say you want to ask about Home Help. The State's handbook also says you can call your local office to get the application and the medical needs form.

Do I need to apply for Medicaid first?

The State's client handbook says a person must have active Medicaid to be approved for Home Help. It says you can apply for Medicaid online at michigan.gov/mibridges, or ask your local MDHHS office for a paper application.

How long until I hear back?

The State's client handbook says the adult services worker will tell you in writing within 45 calendar days whether you are approved or denied. Ask your local office how this applies to your case.

This is general information, not legal, tax or benefits advice. Whether someone can be paid depends on the State's decision for that person. Rules change, so confirm with MDHHS. Already Caring is a private company and is not part of MDHHS or the State of Michigan.